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When we complete work for our customers, we ask them to fill in a brief satisfaction questionnaire. As at 6th January 2012, the results of these questionnaires are as follows:
94% say our service is very good, with the remainder saying it's good.
97% say the quality of the items we have made for them is very good, with the remainder saying it's good.
79% say our goods and services are very good value for money, with the remainder saying they are good.
100% say they would buy from Stanway Fabrics again
Customer
Reviews:
'We dealt with Natalie, who was charming, courteous, professional and very helpful. I will definitely use you again.'
Mrs E., Ludlow 21/12/11
'You stock unusual and interesting fabrics from which to choose, and the staff are extremely helpful.'
Mrs U., Ludlow 14/12/11
'I always enjoy coming to choose fabrics from you and on occasion have brought friends. Some have been so impressed that they have either made purchases or used your services, and have gone on to sing your praises to their friends. Well done.'
Mrs E., Bridgnorth 13/12/11
'Yvonne was a great help with advice and practical suggestions. Blinds safely installed and looking good.'
Mrs B., Telford 09/12/11
'Many thanks for the lovely curtains, and all your help!'
Mrs C., Much Wenlock 23/11/11
'Absolutely delighted with my blinds - thank you so much. I had half expected not to get them this side of Christmas, so to have them hanging in my home by the end of November is just amazing. I'll be back!'
Mrs G., London 23/11/11
'Excellent service by all. Thank you, Giles, for the interlining advice - you know your stuff and the curtains look great. You wouldn't believe how a set of curtains can change how I feel about my home - it really feels like mine now!'
Mrs E., Broseley 22/11/11
'We're both delighted with our 'new' suite - very impressed by Andrzej's high standard of workmanship. We've also appreciated Natalie?s personal interest, patience and enthusiasm in helping us make the choice of fabric.'
Mr. & Mrs O., Ludlow 18/11/11
'Many thanks to Yvonne and everyone at Stanway - we're very, very chuffed.'
Mr. & Mrs S., Shrewsbury 17/11/11
'We are absolutely delighted with the sofas. What a transformation! The workmanship is excellent - thank you.'
Mr. & Mrs C., Church Stretton 9/11/11
'During my visits to Stanway Fabrics I found all staff extremely helpful and courteous at all times. I found Natalie to be knowledgeable, helpful and efficient - it was a pleasure to do business with her. You have an excellent business and staff team of which you should be proud. Andrzej is also brilliant - wonderful craftsmanship and a real asset.'
Mrs RR., Stourbridge 07/11/11
'The curtains made for my new home look wonderful. I am delighted.'
Mrs L., Shifnal 23/09/11
'Excellent, friendly & efficient service - thank you!'
Mrs O., Shrewsbury 9/11/11
'The curtains look just as we imagined them & we are delighted.'
Mr & Mrs A., Kington 28/10/11
'Beautifully made ? amazing attention to detail.'
Mrs W., Much Wenlock 11/11/11
'I would like to say a big 'thank you' to Stevie, she was excellent.'
Mrs B., Bucknell 22/10/11
'I am really pleased with my curtains. It is so nice to see them up as it has made such a difference to my living room. Stevie has been especially helpful and my thanks go out to her.'
Ms H., Shrewsbury 23/09/11
'They look super!'
Mr G., Albrighton 26/08/11
'Everyone is very pleasant and very helpful, would use Stanway Fabrics again. This was the second time I have had work done by Stanway and I was very pleased last time. Thank you very much.'
Mrs B., Craven Arms 01/09/11
'I am delighted with my chair. It has been much admired.?
Ms H., Shrewsbury 23/09/11
'Brilliant service, thank you so much.'
Mrs E., Kenley 11/08/11
'Just hung curtains today, they look super. I am really pleased with them.'
Mrs R., Llanfyllin, Powys 10/08/11
Everything is lovely, thank you.'
Mrs S., Craven Arms 03/08/11
'Very helpful, pleasant and patient staff.'
Mr. & Mrs V., Bewdley 10/07/11
'I am delighted with my new hall & landing curtains. Excellent value for money & quality workmanship. Thank you!
P.S. When are you opening a brand barn in London?!
P.P.S. Thanks for the tips on hanging & dressing.'
Mrs R., London 02/07/11
'Natalie, the service you gave us from start to finish has been truly wonderful! The blinds look wonderful, the material, the quality and finish. Myself and Mark would like to say a BIG thank you to you for your time and patience! It?s only taken us a year to get ourselves organized!! But you still knew who we were when we called!'
Mr. & Mrs. S., Berkhamsted 30/06/11
'Brilliant, helpful and knowledgeable service, very polite and friendly.'
Mrs B., Bucknell 18/06/11
'We are delighted with the results and all of your staff have been efficient and very helpful. You can put us down as very satisfied customers. Natalie has looked after us very well. We are very grateful for her advice and for keeping us ?in the picture? at all stages of the work. Please give her our sincere thanks. Also Andrzej, a very good craftsman. His upholstery work is quite excellent.'
Mr. & Mrs M., Wolverhampton 22/06/11
'Good & friendly service. Curtain looks really good, turned around with astonishing speed. Guidance & fabric for chair were inspired, great result.
Mr. P., Shrewsbury 10/06/11
'A first class team with excellent service.'
Mr. & Mrs G., Cumbria 10/06/11
'We did go to two other upholsterers, one which never got back to us after an initial visit and the other had very limited material options. So we were delighted with the choice of materials but also with the prices and the wonderful service was the icing on the cake. Thank you very much for making the payment pleasurable!'
Mr. & Mrs T., Ludlow 14/06/11
Mrs P., Billingsley 27/05/11
'The curtains were beautifully made. Excellent service, as usual. Many thanks.'
Mrs P., Much Wenlock 27/05/11
'Always been kind and helpful.'
Mrs Y., Rugeley 27/05/11
'I have to say that I think the remade curtains in the Drawing Room and the new ones in the Study are a triumph.'
Miss A. (project curator for National Trust)
'Thought the service & customer care was great.'
Mrs K., Bridgnorth 22/05/11
'Dear Natalie, the service you and Yvonne and the servers gave us was unbelievably helpful and I apologise for not letting you know this earlier. The curtains are lovely. The only way you can improve is by moving closer!'
Mrs H., Worcs 21/05/11
'Thank you very much, we now have the perfect blind for our dining room after a four year search!'
Mrs G., Much Wenlock 07/05/11
'I'm very pleased with my curtains, your service is excellent.
Mrs H., Lichfield 01/04/11
'Your quotation was not the lowest, but your professionalism gave us confidence that the product you would provide would be of excellent quality. We have not been disappointed.'
Mrs T., Bridgnorth 26/03/11
'I am very pleased with your service, always treated with prompt and enthusiastic attention whenever I visit, and quotes are realistic, and accurate as to dates when goods will be ready for collection. Thank you.'
Mrs J., Bishops Castle 11/03/11
'Very pleased with the curtains and your service, I have used you twice, I'm sure there will be a third time!'
Mrs A., Much Wenlock 07/03/11
'Many thanks to you all at Stanway for your excellent service. I am delighted with my beautiful curtains which are much admired.'
Mrs H., Shrewsbury 02/03/11
'Many thanks to you all at Stanway for your excellent service. I am delighted with my beautiful curtains which are much admired.'
Mrs H., Shrewsbury 02/03/11
'The new sofa is soooo comfortable. I sat down to watch River Cottage and promptly fell asleep and missed the whole programme! Thank you for wonderful service and a super product.'
Mrs T., Shrewsbury
'We fetched our new curtains this afternoon and are very pleased with them, they look beautiful hanging in our sitting room. Many thanks for all your help in this matter.'
Mrs H., Ludlow, Shropshire
'Visited your shop yesterday - had a most enjoyable time got lots of bargains in the sale - look forward to seeing your interior rooms display - many thanks - p.s. the coffee was also good.'
Mrs H., Shropshire
'Please find enclosed my cheque for balance of payment on my curtains. Thank you so much for all the effort you have put in to ensuring that they look good. I am really looking forward to seeing them and enjoying them in my lounge.'
Mrs G., Workington, Cumbria
'Thank you for your attention to our sitting room - we are both delighted with it. Peter is particularly fond of his armchair, and spends far more time in that room than he has done before. I think it is the "man" chair!'
Mrs C., Trysull, Staffordshire
'I have received my order and am delighted - it looks beautiful - such lovely muted colours. Thank you for helpful phone calls & excellent service.'
Mrs A., Hebden Bridge, Yorkshire
'Thank you for doing an excellent job on the curtains & corona, and to wish you all a happy and prosperous New Year. Many thanks.'
Mr. & Mrs T., Shropshire
'You will scarcely remember our order among so many, but you and several of your colleagues gave us a lot of time and considerable help and advice in selecting a pole, precise measurements etc. We finally hung three splendid curtains on an equally splendid 7m pole yesterday and are so very pleased with the result in every way, so we thought we would just drop a note of appreciation.'
Mr. & Mrs W., Shropshire
'To the kind, helpful staff at Stanway - with love and thanks to you all for the advice and help over the past year.'
Mr. & Mrs T., Shropshire
'A quick email to thank you so much for re-upholstering my mother's
chair
so quickly. She is thrilled with it and telephoned me this morning
to say
she had spent a very comfortable evening in it last night. Thank
you all
again.'
Mrs Y., Shropshire
'We are sitting on our 'new' sofa, is is now perfectly formed &
extremely
comfortable - exactly what we wanted. Many thanks.'
Mr & Mrs H., Shropshire
I have recently had three roman blinds and five pairs of curtains
from Stanway Fabrics, selecting from the range of fabrics on offer
in the shop and having no difficulty in finding something to match
and to my taste. I had the blinds and curtains made up using Stanway’s
curtain making service. They arrived on schedule and were of a quality
second to none.
I am delighted with the end result and would highly recommend Stanway
for their service and quality – it’s certainly worth
a trip, even if it is slightly out of your way. Curtains make the
best of a room and we shall be enjoying our investment for many
years to come.
Mrs E., Reading, Berkshire
One of our customers was moved to verse by her visit
to us!
Going to the fabric shop
Take your stick, you’ll need a prop!
With paper strip and carpet patch
We are looking for the perfect match.
Spoilt for choice we roam around
“Come over here – look what I’ve found,
The pattern’s good, the colours bright,
Oh no! The match is not quite right.”
But what is that just over there?
A lovely comfy soft armchair.
At last we find the perfect match
That goes with paper and with patch.
No longer do we have to roam,
But buy the stuff and drive off home.
Mr. L., Orleton, Shropshire
I am enclosing my cheque in payment for the chairs Andrzej so beautifully
upholstered. It is good to find such lovely workmanship.
Mrs W., Upper Netchwood, Shropshire
Curtains look excellent and are much admired.
Mrs W., Much Wenlock, Shropshire
I felt I must write to let you know how thrilled we are with the
curtains which you made for us. We chose a thick, embossed, gold
material, and they look quite luxurious – far surpassing our
expectations. They keep the draughts out and prevent the ambient
light from entering the room. We will have no hesitation in recommending
you to our friends, but feel that the quality of the workmanship
speaks for itself.
Mrs C., Leominster, Herefordshire
Thank you to
all at Stanway Fabrics for the super job on the curtains you recently
supplied. Your helpful advice, efficient service and high quality
finish were much appreciated.
Mrs C., Church Stretton, Shropshire
I feel I should let you know that my curtains are hanging on their
new rails – safely and successfully. They look lovely and
fit exactly. Many thanks.
Mrs H., Southport, Merseyside
I am delighted with my new curtains – beautiful fabrics &
beautifully made up. Thank you very much for all your help.
Mrs V., Craven Arms, Shropshire
Thank you for your EXCELLENT service. You may have realised that
‘small’ things give me great pleasure and are so important
when one is on one’s own.
Mrs B., Bishops Castle, Shropshire
Many thanks for doing such an excellent job – it really is
a joy to walk into the house.
Mr. C., Shrewsbury, Shropshire
'A brief note to
acknowledge the excellent and efficient customer service I received
on Tuesday. This service was extremely helpful and particularly so
when I realised your closing time was 4pm. Thank you once again.'
Mrs H., Bucknell
“Having recently moved to Shropshire I was faced with the daunting
task of where to find good quality curtain fabric. A neighbour suggested
I pay you a visit. I am so pleased I did! Not only did I find a huge
range of wonderful fabrics to choose from, but the standard of service
has been excellent. I would like to say a big thank you to the team
for their very friendly and professional help. I will most certainly
be recommending Stanway Fabrics to my friends as there is nowhere
else like it! Well done and keep up the good work. Looking forward
to being back soon!”
Mrs H., Ludlow
“Being new in the area I came upon Stanway Fabrics by chance
and invited them to quote for the curtains for my new home. From the
outset I found their staff extremely friendly and knowledgeable, instilling
confidence. I am in a very old cottage which has crooked walls, floors
and ceilings, but the resultant curtains are perfectly fitted and
beautifully made. I would not consider going elsewhere for any future
requirements I may have and would have no hesitation in recommending
Stanway Fabrics to anyone requiring beautiful soft furnishings, competitively
priced, made and fitted by a company who obviously take great care
in ensuring complete customer satisfaction.”
Mrs W., Broseley
“I have
previously bought materials from you due to a number of recommendations
from family and friends, but would like to thank you and your staff
for your major contribution to the recent refurbishment of our cottage.
From the moment we walked into your lovely showrooms to the time
we collected our curtains, it was a most enjoyable experience, being
plied with coffee and expert and invaluable advice in a most relaxed
atmosphere. You had exactly the type of fabrics I hoped to find,
and they were extraordinarily reasonably priced. Your workmanship
was second to none and made our journeys from Devon to Shropshire
more than worthwhile. My husband and I couldn’t be happier
with our curtains, constantly receiving compliments. In conclusion,
I shall most certainly recommend your services to friends.”
Mrs V., Devon
“We have
recently had new curtains from Stanway Fabrics, and also had a sofa
and three chairs re-upholstered there. The service they provided
was extremely friendly and efficient, and we found they offered
an excellent range of fabrics. We were delighted with the quality
of their work, their advice on different fabrics, and the speed
with which the project was completed.”
Mr. R., Craven Arms
“I come
over seventy miles to Stanway because I always leave feeling uplifted
from seeing the wonderful fabrics – and the coffee is great
too! Plus, I always get what I’m looking for.”
Mrs M., Gloucestershire
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